How can we help?
Answers about orders, delivery, returns and our jewellery, in one place.
When will my order arrive, and what does shipping cost?
Shipping options and costs depend on your delivery address and are confirmed at checkout. Please read our shipping information for the stated delivery times before ordering.
View shipping informationFor a gift needed on a specific date, do not rely on a general estimate. Ask us before ordering when timing is essential.
How do returns and withdrawal work?
The applicable conditions, deadlines and contact details are set out in our returns and withdrawal policy. You can contact us with your order number; a customer account is not required to send us a message.
Read the returns policyinfo@averelle.de · Contact form
For a damaged or faulty item, tell us what happened and include the order number. A quality complaint is not the same as simply changing your mind.
Which payment methods can I use?
The methods available for your order are displayed at checkout and can vary by country or device.
The payment methods available to you are confirmed in checkout.
How can I track my order?
Use the order-status link in your order confirmation. When tracking has been provided for the shipment, you can follow it there. Contact us with your order number if you cannot find the message.
Open customer accountIs gift packaging included?
Yes, gift packaging is included with your jewellery. The gift page brings together advice on choosing a piece and checking the fit.
Explore gift ideasCan I change the size of a bangle?
A rigid bangle with a clasp is not automatically adjustable. Compare the product dimensions and do not bend the bangle to change its size.
Sizing guideIs every silver-tone piece made of silver?
No. Colour and base material are different. Please check the material stated on the product page rather than inferring it from the photo or colour name.
Read the material guideA piece is unavailable. Can you notify me?
Please ask us about the piece using the contact form. Sending a message does not create a reservation or an automated restock alert.
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